Most Frequent Questions and Answers
How Do I Get My Certificate?
Once you’ve completed your course and passed the assessment, your certificate is ready right away.
Here’s how to get it:
Log in to your account and go to your Dashboard.
Find your completed course — you’ll see a Download Certificate button next to it.
Click the button to download your certificate as a PDF.
That’s it! Your certificate stays in your Dashboard, so you can download it again anytime.
Are you accredited?
Yes, we are accredited by American Medical Research Associates.
How do I contact you?
Customer service is available by email at info@onlinemedcerts.com
Are your certificates accepted internationally?
Yes, as we follow all international guidelines. Please confirm with your employer before purchase.
How long is my certification valid for?
Two years from the issue date.
When will I receive my digital certificate?
Your certificate is available to you immediately after exam completion under the “My Courses” tab. You can immediately print it or return at a later time.
Will my employer accept this certificate?
We always recommend checking with your employer before purchase. We have provided online exams since 2005. In the rare event that an employer does not initially accept your certificate, our customer service team will be happy to contact them directly. We offer a course curriculum sheet for you to present to your employer. The course curriculum sheet shows we follow the same curriculum as other internationally accepted providers.
What is your refund policy?
All courses and products are non-refundable. It is the client’s responsibility to check with their employer or school prior to making their purchase to ensure that they accept online certification. Clients who file chargebacks with their credit card company after obtaining certification will have their accounts referred to a collection agency.
Do I need a skills test?
Our certifications are 100% online.
How do I login?
Your login is something you created during checkout. Your username is your email address. Be sure you are using the correct email address if you have multiple. If you have forgotten your password, use the red reset button that is on the login page.
How do I complete my exam?
Begin by completing your purchase. Our system will automatically create your account with a randomly generated password at checkout and will email you the password, along with your receipt. To prepare for your exam, visit the “Free Prep Materials” page to view optional downloads and videos. To begin testing, click “My Courses” in the top toolbar. If you are unable to complete your exam in one sitting, your results will automatically save, and you can return later. Your exam is automatically graded, and your printable certificate can be located under “My Courses.”
How do I get my certificates?
Begin by logging in. If you do not know how to log in, follow the directions on this page. Once you have logged in, navigate to My Courses in your account. You can print copies of your certificates from there following the instructions for your particular browser/device. Typically, right click works.
I purchased VIP No-Test Renewal, now what do I do?
If you are a new customer, email a copy of your most recent certificate to info@onlinemedcerts.brightness-demo.com. Please wait for processing during business hours. Your certificate will be in My Courses in your account when it is complete.
Can I purchase for a group?
Yes. During checkout, you will see an option to select a group purchase. By clicking “enroll”, you are adding yourself as the group contact, which will allow you to see the status of the other group participant’s exams and certificates.
Is my exam timed?
No
What if I do not pass?
You have unlimited retakes
Do I need an access key or login to take my exam?
Your account is created for you automatically during checkout. Your username is the email you used, and a password is emailed to you, along with your receipt. You do not need to use the password if you automatically return to the site after checkout.
Can I take this exam for my initial or renewal certification?
Yes, we offer the same exam for each level; however, if you are renewing your certificate and previously scored a 90%+, you should consider our No-Test Renewal Program. Visit the Special Programs page for more information.
Will I receive an American Heart Association (AHA) card or American College of Surgeon (ACS) card?
No. Although we follow the same guidelines and course content, you may only receive an AHA or ACS card by physically attending an AHA or ACS course. Cards are issued by our company and state our name only.
Are you endorsed by the AHA or ACS?
The AHA and ACS do not have the authority to endorse other vendors. They are providers of courses and exams, not an accrediting body.